Everything you need to know about TestCard


FAQs


Why you should use a TestCard

What is a TestCard?

A TestCard is a simple pouch holding a set of test strips. Coupled with a smartphone app, it provides immediate, medical grade test results from the comfort of your own home.

What type of tests can I take?

Our first product is a Urinary Tract Infection (UTI) test. We’ll follow this with a Glucose test and we have more tests in development.

How does it work?

TestCard uses a set of test strips and a smartphone App to give you immediate, medical grade test results in the comfort of your own home.

The TestCard App works by combining the power of your smartphone and clinical scanning technology called colorimetry. It works in the same way as a test completed in a lab. Our App is actually more accurate than the human eye at seeing changes in the colours on the testing strip!

Will TestCard work with my phone or device?

We are always adding to the list of devices that are compatible with our TestCard app. You can check if your phone is compatible by clicking here

How accurate are the results?

Really accurate - our tests are professional standard, the same as a laboratory test. TestCard is also CE Mark approved so you can be confident it’s met the right standards to be used as a medical device.

Our technology was proven to deliver a greater level of reliability in a pilot study that pitted TestCard against fixed terminal scanners (used in hospitals and clinics around the world).

Is TestCard clinically tested and approved?

Yes. TestCard is CE Mark approved which means it’s suitable as a medical device in the EU. If you’d like to know more about the CE mark please click here.

Is my medical data safe?

Yes absolutely. Your personal information is encrypted on your device with a unique key. It’s your choice to share them with your health professional or to keep them private.

Who should use a TestCard?

Our tests are for anyone who’s experiencing some symptoms and would like a faster route to finding out if treatment is needed. Visit our product pages to read more about the pre-testing symptoms for each type of test. Visit our product pages

I’m a carer, is TestCard suitable for my patients?

Yes, it’s suitable for anyone experiencing symptoms and already thinks they need to take a test. Using a TestCard in the comfort of your home or care setting can reduce the risk of moving frail patients.

How do I make a complaint?

Please use this contact form and tell us you’re making a formal complaint - please include as much information as possible.

We’ll get back to you within 5 working days, and often sooner than this.

Orders, delivery and returns

Do the testing strips expire?

The expiry length depends on the type of test - our UTI tests last up to 12 months. The sealed pouch keeps the test fresh and the expiry date is on each individual pouch. Don’t worry the App also checks the test when you start and won’t let you use an out of date test.

Can I purchase a TestCard UTI kit from an in-store retailer?

YES! You can purchase a TestCard UTI kit from all branches of Dears Pharmacy and some branches of Superdrug.

How long does delivery take and what does it cost?

Delivery is free. Order before 3pm and we’ll send your TestCard the same day via 1st Class Royal Mail which usually takes 2-3 working days.

If you order after 3pm we will send your TestCard the next working day.

My test has arrived damaged - how do I get a new one?

Please get in touch with us via live chat on the website for the fastest response, or using the contact support form and we’ll help you with this.

My test hasn’t arrived - what should I do?

Please get in touch with us via live chat on the website for the fastest response, or using the contact support form and we’ll help you with this.

How do I cancel my order?

You can cancel your order before 3pm on the day you place it. We’ll refund your payment to the original payment method.

You can request cancellation by contacting us via live chatting with our customer service team on the website, or you can send your cancellation on this form.

How do I request a refund?

Refunds are easy and free. Just use the guidance below for returning your TestCard(s) but if you’re in any doubt contact our customer service team.

Returns Information:

If you purchased from one of our retail partners, please contact them directly for returns and refund information.

If you purchased from TestCard via our Website or App, you can send back any unopened and unused TestCards within 14 days for a refund. If you purchased your TestCard(s) from Amazon you will have the refund/return time frame specified in the listing at the time of purchase.

To read our full refund terms and conditions please visit https://testcard.com/terms-and-conditions

Print your “order confirmation” email and include with the tests you’re returning, alternatively include your name, address, email address and order number on a piece of paper

Use a new, blank envelope or package. Please don’t use the original package as this won’t reach us

Write Freepost TESTCARD on the front

If you’d like a replacement or you’re unsure about your return, please contact our support team at https://testcard.com/support or in the App and they’ll be happy to help you.

Taking your test

How do I take a test?

The TestCard app guides you through each step of the process. Watch our how-to video guide

Step 1 - Before you get started.

Have your TestCard test kit ready. You’ll also need a clean container to collect your sample. Tear open the pouch and hold the test strip at the top and we’ll use your camera to scan the QR code.

This tells the App which type of test you’re taking.

Step 2 - Take the Test

Dip the testing strip into your sample for a couple of seconds. Ensure the strip is wet above all of the squares but below the ‘max wet’ line.

Step 3 - Scan the Strip

Hold the testing strip at the top and scan using the app. Align the strip to the blue guides on the screen.

Step 4 - Your result is ready!

And you can choose to share your results with a health professional if you want to.

It’s really important to read the full instructions for use carefully when you take the test.

What type of phones does TestCard work on?

TestCard works on a range of modern smart phones. Read our full list of compatible devices.

What are the benefits of having a TestCard account?

When you have a TestCard account you can go back to any of your results at any time. This is really useful when you need to share them with a doctor or another health professional. When you have an account, all of your data is securely stored in the App with a unique encryption key.

If you take the test as a guest user, your results are not saved in the App. We recommend setting up an account to allow you to benefit from features such as saving your results, tracking any treatment options you select, and giving you fast and easy access to our support team if you need it.

What do I use to collect the urine?

You can use any size and type of everyday container. Just make sure it’s clean before you use it (it doesn’t need to be sterilised).

How much urine do I need to collect?

The test will work with around 30ml. You’ll see more advice in the App as you take the test.

Can I get the test wrong?

As long as you follow the easy, step by step guide in the App your results will be accurate. It’s really important to read the full instructions for use carefully when you take the test.

I’ve accidentally ripped the strip in half, can I still use it?

You need to be able to hold the test strip at the top whilst you dip it into the sample. The QR code and ‘squares’ need to be intact. If any of these parts are damaged or you can’t hold the test at the top, we’d recommend using a new test strip.

I’ve followed all the instructions but I can’t get it to work, what should I do?

Please get in touch with us via live chat on the website, or using the contact form and we’ll help you.

Results and treatment options

Do I have to match the testing strip colours myself?

No, that’s what our TestCard App does for you. It’s much more accurate than the human eye – and works the same as a laboratory test. When you finish, the App will show you a straightforward result with no technical jargon.

How do I get treatment if I have a positive test?

If you bought your TestCard from Superdrug, you can access their online doctor service - this will be shown to you within the TestCard App on the test results page.

Find out more about the Superdrug treatment service.

If you bought your TestCard from anywhere else, in-store or online, we have partnered with Dears pharmacy who can provide online treatment services UK wide, delivered to your door the next day.

Find out more about the Dears treatment service.

You can also choose to share your results with your own doctor or healthcare professional.

I want to share my results with my own healthcare professional - How do I do this?

The easiest way to save and share your results with your healthcare professionals is with a TestCard account.

TestCard account holders

You can always see all of your results because they’re saved in the app.

Tap on to your account area and you’ll see your list of your results

Choose the one you want to share

Tap on ‘More Info’ for a detailed view of your results

You can now either:

Show this detailed view to your healthcare professional in person or over a video consultation; or

Select ‘Share Results’ to digitally send the results to the healthcare professional if they have a secure way for you to do this, e.g. email or messaging App

Guest users

You need to take a screenshot of the results before you leave the app because it won’t be saved without a TestCard account.

Stay in the App test result screen

Tap on ‘More Info’ for a detailed view of your results

Take a screenshot of your results

You can now either:

Show this detailed view to your healthcare professional in person or over a video consultation; or

Select ‘Share Results’ to digitally send the results to the healthcare professional if they have a secure way for you to do this, e.g. email or messaging App

Can the test show a false positive result?

When you take any urine test there are other factors that could create false positive results - for example blood in your urine during menstruation. It’s really important to read the full instructions for use carefully when you take the test.

How will healthcare professionals use the results?

They’ll use them in the same way as a professional laboratory use test results because the detailed results produced by a TestCard have the same data they would normally see. TestCard is also CE Mark approved so they can be confident it’s met the right standards to be used as a medical device.

Can you arrange a prescription for me based on my results?

Not yet! We are working on finding the partners to be able to provide this service in the near future.

I’ve deleted the App - can I still see my TestCard results?

If you had a TestCard account when you took the test you can download the App again at any time and log into your account to see your previous results.

I bought my TestCard from Superdrug - how do I get treatment from them?

We’ve partnered with Superdrug to provide online access to both testing and treatment across the UK. If you test positive, you can follow the simple steps in the TestCard App to send your results to their pharmacists. They will review the results and, if necessary, prescribe treatment for you to collect in your nearest store.

Do you want to know more about Superdrug and their treatment service?

I bought my TestCard from a Dears pharmacy - How do I get treatment from them?

We’ve partnered with Dears pharmacy to provide, both in-store and online, access to both testing and treatment. If you test positive, you can follow the simple steps in the TestCard App to send your results to one of their fully qualified pharmacists. They will review the results and, if necessary, prescribe treatment which will be sent to you via next day delivery.

This ensures you can get a test and treatment all via the TestCard App without leaving your home.

Find out more about Dears.

Why does it cost me more for prescription treatment from Dears?

This is a private paid-for prescription service. We have partnered with Dears to provide this service without the need for an appointment with a doctor.

The price includes the cost of the pharmacist’s consultation of your results and health questionnaire, the cost of the treatment and the cost of delivery.

You do not have to purchase the treatment and could still choose to make an appointment with your doctor to have a consultation for treatment, however this could take longer than the service via Dears who would deliver the next day, to your door.

Who are Dears pharmacy?

Dears are a registered pharmacy who are authorised to provide UK-wide prescriptions and treatment services. They have 11 locations in Scotland. Their registration number is 1091153 and you can look them up on the General Pharmaceutical Council website by clicking here.

We have partnered with Dears to provide our customers a full “UTI Test and Treat” service, meaning that it could save you a trip to the GP if you test positive for a UTI.

Find out more about Dears here.

Can you arrange a prescription for me based on my results?

Yes, if you have purchased your TestCard from Superdrug and return a positive result you will be given the option within the TestCard App to get treatment via a Superdrug pharmacy.

If you purchased your TestCard from us directly or from one of our many stockists, we’ve partnered with Dears pharmacy to provide online access to treatment. If you test positive you can follow the simple steps in the TestCard App to send your results to one of their fully qualified pharmacists. They will review the results and, if necessary, prescribe treatment which will be sent to you via next day delivery.

This ensures you can get a test and treatment all via the TestCard App.

Looking For Just the Basics?

Watch the video demo to help you get started with TestCard


Still Need Answers?

Get in touch with our team using the form below


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