Frequently Asked Questions
What is ClearScreen?
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Can ClearScreen work in my clinical organisation to read and record point of care rapid diagnostic tests?
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Can you provide devices to run ClearScreen?
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Can ClearScreen integrate with my Electronic Health Record (EHR)?
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Is my patient’s data safe?
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I’m a test manufacturer. Can ClearScreen read my tests?
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Using a TestCard
What is a TestCard?
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What type of tests can I take?
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How does it work?
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Will TestCard work with my phone or device?
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How accurate are the results?
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Is TestCard clinically tested and approved?
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Is my medical data safe?
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Who should use a TestCard?
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I’m a carer, is TestCard suitable for my patients?
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How do I make a complaint?
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How do I delete or edit my details in my TestCard account?
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Orders, Deliveries and Returns
How long does delivery take and what does it cost?
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My test has arrived damaged - how do I get a new one?
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My test hasn’t arrived - what should I do?
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How do I cancel my order?
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I don’t want people I live with knowing I’m testing for a UTI - is your packaging discreet?
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Do the testing strips expire?
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How do I request a refund?
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Can I purchase a TestCard UTI kit from an in-store retailer?
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What is the Business VAT number for TestCard?
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Taking Your Test
How do I take a test?
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What type of phones does TestCard work on?
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What are the benefits of having a TestCard account?
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What do I use to collect the urine?
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How much urine do I need to collect?
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Can I get the test wrong?
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I’ve accidentally ripped the strip in half, can I still use it?
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I’ve followed all the instructions but I can’t get it to work, what should I do?
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Do I need the App to take a test?
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Is TestCard right for me?
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Results and Treatment Options
How do I get treatment if I have a positive test?
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Can you arrange a prescription for me based on my results?
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Do I have to match the test strip colours myself?
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I bought my TestCard from Superdrug - how do I get treatment from them?
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Why is there a price difference between a prescription through the app and through a GP?
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I want to share my results with my own healthcare professional - How do I do this?
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Can the test show a false positive result?
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How will healthcare professionals use the results?
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I’ve deleted the App - can I still see my TestCard results?
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How can I prevent a UTI?
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What do I do if I think I have an infection?
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What are the symptoms of a UTI?
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What is a Urinary Tract Infection (UTI)?
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What are the potential complications from UTIs?
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I’m a test manufacturer. Can TestCard provide me with a digital solution to read and record my tests?
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I’m a pharmacist - how do I stock TestCard in my shop(s)?
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Does TestCard’s UTI test help with antibiotic stewardship?
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I’m implementing a screening trial for which I need remote monitoring - can TestCard help?
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Get In Touch
Have an enquiry or some feedback? Tell us what you need help with by selecting a form below.